Refund policy
Our mission is to offer only high quality products and we want to set our customers up for gardening success. We want all of our customers to be the happy, but we also have reasonable policies in place to prevent being taken advantage of by others or being held responsible for occurrences beyond our control.
If you have any problems with your order, read the list below for our policies in common situations, and then send us a message or email (orders@gardensbyevelyn.com) immediately.
Note that every single tuber is inspected for quality as well as for "eyes" before being listed on the website and again before shipping.
Read about common situations below:
If you want to cancel your order
We are happy to cancel your order and provide a 100% refund UNTIL your order has shipped. Once your order has been shipped out, it can no longer be canceled and is considered a "return" (see return terms in the next paragraph). You select your preferred general shipping time window (for example: "mid March") during checkout, and I try to ship as soon as I can within that window (within the span of about two weeks around the selected time), so you can get your order as soon as possible. There are even times when I ship out within a few hours! So be sure to let me know as quickly as possible if you need to cancel your order (info@gardensbyevelyn.com).
If you want to return your order
We are happy to accept returns and provide refunds for the cost of the tubers if you pay the return shipping, and the tubers arrive back to us in good condition. We understand that this is not ideal, but we are a small business with a small profit margin and cannot cover the cost of returns.
If you receive the wrong item(s)
First, double check the letter codes written on each tuber on this site page: www.gardensbyevelyn.com/dahlia-codes.
If you are still unsure about the identity of the tuber, please email us a picture of all the tubers you received with the letter codes clearly visible (orders@gardensbyevelyn.com). If we sent you the wrong variety, we will ship you the right tubers right away (free shipping). Note that the availability of certain varieties are limited every year. If a variety is sold out, we will offer you the opportunity to select another variety of equal or lesser value, refunding you appropriately for any difference.
If we sent you a large order that was meant for someone else, we may ask you to additionally return the package (we'll send you a label) to give the tubers the opportunity to get to their proper home. We will provide an appropriate order discount, refund, or bonus tubers to make up for the trouble we caused you, at our discretion.
If your tuber does not have any eyes OR if an eye broke off during shipping
Every single tuber is inspected for eyes before being listed on the website and again before shipping. Most of our tubers contain two or more eyes. Eyes can be very small before they begin to swell up after being exposed to moisture and the right temperature conditions. Some eyes swell earlier than others, prior to shipping, or during shipping (just because they are overachievers). Some eyes will not begin to swell until after they are planted. You can learn to inspect your tubers for eyes, here: www.gardensbyevelyn.com/how-to-identify-an-eye-on-a-dahlia-tuber/ If one eye broke off during shipping, do not worry. There are very likely many more eyes that have yet to swell up and are just harder to see.
Still not so sure? Consider planting your tubers or doing a pre-sprout test. Learn how to do a pre-sprout test here: www.gardensbyevelyn.com/how-to-pre-sprout-dahlia-tubers-test-for-viability-and-get-earlier-blooms/. If you are in a hurry to see if they are viable, remember to wait at least two weeks after planting or beginning the pre-sprout text before deeming a tuber dead.
If your pre-sprout test does not lead to viable sprouting within two weeks, reach out to us and we will refund you for the tuber and the corresponding shipping at our discretion.
If your tuber does not look very good or looks like it will not grow
Please first note that tubers are typically ugly and dry. Sometimes they might be a bit wrinkled, or have blemishes or cuts. Ugliness will NOT affect the tuber's ability to grow. We use a dry storage technique (learn more about that, here: www.gardensbyevelyn.com/the-easiest-way-to-store-dahlia-tubers/), so our tubers may look different from tubers you may receive from other dahlia companies (but are quite healthy).
Floppy tubers or partially attached tubers will still grow just fine and provide the plant with energy. We guarantee one tuber and one eye minimum, and typically send "clusters" with multiple tubers attached. If one tuber breaks off of the cluster and you have one or more attached to an eye, you are good to go.
As stated above, every single tuber is inspected for eyes before being listed on the website and again before shipping. Most of our tubers contain two or many more eyes. Eyes can be very small before they begin to swell up after being exposed to moisture. Some eyes swell earlier than others, prior to shipping, or during shipping (just because they are overachievers). Some eyes will not begin to swell until they are planted. You can learn how to inspect your tubers for eyes here: www.gardensbyevelyn.com/how-to-identify-an-eye-on-a-dahlia-tuber/. If one eye broke off during shipping, do not worry. There are very likely many more eyes that have yet to swell up and are just harder to see.
Plant your tubers or do a pre-sprout test. Learn how to do a pre-sprout test here: www.gardensbyevelyn.com/how-to-pre-sprout-dahlia-tubers-test-for-viability-and-get-earlier-blooms/. If you are in a hurry to see if they are viable, remember to wait at least two weeks after planting or beginning the pre-sprout text before deeming a tuber dead.
If your pre-sprout test does not lead to viable sprouting within two weeks, reach out to us and we will refund you for the tuber and the corresponding shipping, at our discretion.
If your tuber does not grow after it is planted
Please first consult the "how to grow dahlias" information on our website (www.gardensbyevelyn.com/growdahlias/). Read through and make sure the tuber did not fail due to any common pitfalls.
Next, carefully (and slowly) dig up your tuber and inspect it. Did it sprout up only to be eaten by a rabbit or slug? Did it sprout up, only to rot? If it sprouted and was hindered by other external forces, then the tuber quality was not to blame.
We ask that you please be honest about whether the problem was the tuber quality, or conditions beyond the control of Evelyn's Garden. We are a small business and we cannot be responsible for conditions beyond our control.
If there are any problems with tuber quality, we will refund you for the tuber and the appropriate percentage of shipping costs at our discretion.
If you grow your tuber and in summer it turns out to be the wrong variety
Please reach out to us! We have careful systems for organizing varieties, but accidents happen, as all tubers look exactly the same once they go into dormancy and a mix up is bound to happen, eventually. We are gardeners, too, and can understand that waiting all year to find out you were given the wrong variety is quite frustrating! Please give us the opportunity to make it right: email or message us (info@gardensbyevelyn.com). We will provide a refund or reward at our discretion.
If tubers are smashed or frozen during shipping
If smashed, (or if the mistake was clearly caused by USPS, UPS, or any other shipping organization you selected), please reach out to them.
We ask that you select a ship date range during checkout process when the tubers are unlikely to freeze during transit to your climate. If you did so and your tubers still froze, please reach out to us at orders@gardensbyevelyn.com, though we ask that you do not expect us to take a loss due to circumstances outside of our control.
Again, our mission is to offer only high quality products and we want to set our customers up for gardening success.
Send us a message or email (info@gardensbyevelyn.com). We want to make it right!